General Terms and Conditions (GTC) of store.frohsinn

1. scope of application

www.shop.frohsinn.ch (the "Website") is operated by: FROHSINN International AG, Fröhlichstrasse 54, 8008 Zurich, Switzerland. These General Terms and Conditions (the "GTC") apply exclusively to all legal relationships with FROHSINN International AG (as operator of the Website). The GTC form an integral or supplementary part of all orders and purchases concluded in writing, online or in person.

In the following, the term "customer" refers to any natural or legal person who enters into a contract with FROHSINN International AG maintains business relations with FROHSINN International AG.

The GTC, including the terms and conditions of sale, delivery and payment, apply to the entire business relationship with our customers and are accepted in full and the customer recognizes them as binding for him by confirming the corresponding button during the ordering process. By doing so, the customer expressly waives the inclusion of his own terms and conditions. Any business relations of the customer shall in no case become part of the contract. The GTC can be called uponthe website atany time.

2.Information on this website

All offers on this website are not to be understood as legally binding offers. If the customer places an order via the Internet, e-mail, telephone or fax, he is making a binding offer to conclude a purchase contract. FROHSINN International AG reserves the right to reject the request without giving reasons. A legally binding purchase contract is only concluded whenFROHSINN International AG sends an order confirmation.

FROHSINN International AG expressly reserves the right to change, supplement or delete parts of the offer or the entire offer without prior notice.

Decorative items shown in the pictures are not part of the offer, unless specified by name in the product description. Accessories and decorative items must be purchased separately.

The website contains product information. We reserve the right to change prices, product ranges and technical specifications. All information on the website (product descriptions, illustrations, films, dimensions, weights, technical specifications, accessory designations and other information) are to be understood as approximate values only and in particular do not constitute an assurance of properties or guarantees, unless explicitly stated otherwise. Deviations in the color or structure of products made of natural materials and/or handmade products are characteristics of these products and in particular do not justify complaints. FROHSINN International AG makes every effort to ensure that all details and information on this website are correct, complete, up to date and clearly laid out. FROHSINN International AG makes no warranty, express or implied. FROHSINN International AG gives no guarantee that the products listed will be available at the time of ordering. Therefore, all information on availability and delivery times is subject to change at any time and without notice.

3. prices

The prices quoted on the website are net prices in Swiss francs (CHF) and, unless otherwise stated, include statutory VAT, any advance recycling fees (VRG) and copyright levies for electronic devices. Unless otherwise stated, any shipping costs will be charged additionally and must be paid by the customer. Shipping costs are shown separately in the order process. The total cost of the order depends on the shipping method.

We reserve the right to make technical changes, errors and misprints. In particular FROHSINN International AG may make price changes at any time and without prior notice. Consulting and support services are not included in the sales prices.

4.Time of dispatch of goods

Orders will only be shipped after full payment has been received and provided the goods are available. If, after conclusion of the contract, it transpires that the ordered goods cannot be delivered or cannot be delivered in full, FROHSINN International AG shall be entitled to cancel the order. FROHSINN International AG shall be entitled to withdraw from the entire contract or from a part of the contract. If the customer's payment has already been received by FROHSINN International AG the payment will be refunded to the customer. To ensure smooth reimbursement, FROHSINN International AG requires the customer's bank details. If no payment has yet been made, the customer shall be released from the obligation to pay. FROHSINN International AGshall not be obliged to make a replacement delivery in the event of termination of the contract.

5.Payment options and retention of title

The customer has the payment options specified in the order process at his disposal. FROHSINN International AG reserves the right to exclude customers from individual payment options without giving reasons or to insist on payment in advance.

FROHSINN International AG shall charge default interest of 5% per year and a reminder fee of a maximum of CHF 20 per reminder in the event of late payment by the customer. FROHSINN International AG reserves the right to claim damages for default.

The products delivered to the customer shall remain the property of FROHSINN International AG until full payment has been made. FROHSINN International AG.

6.Delivery, duty to inspect, notice of defects and returns

Deliveries are sent by post or courier service to the address specified by the customer in the order. Deliveries are made worldwide. The benefit and risk are transferred to the customer upon dispatch, insofar as this is legally permissible.

If the delivery cannot be delivered or if the customer refuses to accept the delivery, FROHSINN International AG may FROHSINN International AG may terminate the contract after notifying the customer by email, setting a reasonable deadline, and charge the customer for the costs incurred.

The customer shall be obliged to inspect the delivered goods immediately upon receipt of the delivery and to report any defects for which FROHSINN International AG warrants, without delay. This must be done in writing by email to happy@frohsinn.ch or by letter to Fröhlichstrasse 54, 8008 Zurich toFROHSINN International AGin writing.

Returns to FROHSINN International AG shall be at the customer's expense and risk. The Customer must return the goods in their original packaging, complete with all accessories and together with the delivery bill and a detailed description of the defects to the address specified by FROHSINN International AGto the postal address FROHSINNInternational AG,Fröhlichstrasse 54, 8008 Zurich.

If the inspection byFROHSINN International AGconfirms the complaint, FROHSINN International AGshall reimburse the costs for the return shipment and the purchase price. A copy of the original invoice must be submitted for the reimbursement of the shipping costs.

If the examination by FROHSINN International AGthat the goods have no identifiable defects or that they are not covered by the warranty, FROHSINN International AG may FROHSINN International AG may charge the customer for the work involved, the return shipment or any disposal.

7.Right of withdrawal (right of return)

The customer is granted a right of withdrawal for 10 calendar days after receipt of the goods. The deadline shall be deemed to have been met if the customer sends the written revocation by email to happy@frohsinn.ch or by letter to Fröhlichstrasse 54, 8008 Zurich within the deadline to FROHSINN International AG within this period. The revocation does not require any justification.
Shipping costs for the return of items shall be borne by the customer.
Gift cards, vouchers, products purchased in the SALE and care products are excluded from returns.
The return form must be completed and enclosed with the return delivery. You will receive the return form with the order confirmation by e-mail.

Postal address for returns:
FROHSINNInternational AG
Fröhlichstrasse 54
8008 Zurich

Exercising the right of withdrawal leads to a reversal of the contract. The customer must return the goods within 10 calendar days of receipt in their original packaging, undamaged and complete with all accessories, together with the delivery bill, to the address specified by FROHSINN International AG to the return address specified by FROHSINN International AG(Imprint). The goods can also be returned to the FROHSINN flagship store. Returns to FROHSINN International AG shall be at the customer's expense and risk. Any payment made for the returned products will be refunded to the customer by bank transfer within 20 calendar days, provided that FROHSINN International AG has already received the goods back.

FROHSINN International AG reserves the right to proportionately reduce the amount of the price refund in the event of deterioration of the product and for benefits derived or to invoice the costs incurred if the use or deterioration is attributable to handling of the product that goes beyond testing the properties and functionality. Testing the properties and functionality" means testing and trying out the product, as is possible and customary in a retail store, for example.

No right of withdrawal is granted in the following cases:

  • If the subject of the contract is a movable item that is not suitable for return due to its nature;

  • If the subject of the contract is a movable item that is manufactured according to the customer's specifications or is clearly tailored to personal needs.


FROHSINN International AG shall endeavor to deliver the goods in perfect quality. In the event of defects notified in good time FROHSINN International AG shall guarantee that the goods purchased by the customer are free of defects and functional for the statutory warranty period of generally two years from the date of delivery. In the case of defects notified in due time FROHSINN International AG shall provide a warranty in the form of an equivalent replacement (replacement delivery) or free repair (rectification of defects). In the event of a replacement delivery by FROHSINN International AG, the original warranty period for claims for defects shall not be extended. It shall be at the discretion of FROHSINN International AG to provide the warranty through free repair (rectification of defects) or equivalent replacement (replacement delivery). In all other respects, the statutory warranty provisions shall apply unless expressly agreed otherwise. Further claims are excluded. In particular, FROHSINN International AG points out that the leather goods offered are natural products and therefore require delicate handling, as the products are sensitive to sunlight and weathering, among other things. FROHSINN International AG accepts no liability for damage resulting from improper handling.

The warranty does not cover normal wear and tear or the consequences of improper handling or damage by the customer or third parties or defects attributable to external circumstances. FROHSINN International AG gives no assurances or guarantees for the topicality, completeness and correctness of the data or for the constant or uninterrupted availability of the website, its functionalities, integrated hyperlinks and other content. In particular, no assurance or guarantee is given that the use of the website will not infringe the rights of third parties not owned by FROHSINN International AG are not owned by FROHSINN International AG.

9.Liability for links

References and links to third-party websites are not the responsibility of FROHSINN International AG. Any responsibility for such third-party websites is disclaimed. Access to and use of such websites is at the user's own risk. No liability is accepted for illegal, incorrect or incomplete content of such information and any resulting damage.


FROHSINN International AG excludes all liability, irrespective of its legal basis, as well as claims for damages against FROHSINN International AG and any auxiliary persons and vicarious agents. FROHSINN International AG shall in particular not be liable for indirect damages and consequential damages, loss of profit or other personal injury, property damage or pure financial loss suffered by the customer. Further mandatory statutory liability, for example for gross negligence or unlawful intent, remains reserved.

FROHSINN International AG only uses hyperlinks to simplify the customer's access to other websites. FROHSINN International AG cannot know the content of these websites in detail, nor can it assume any liability or other responsibility for the content of such websites.

11 Intellectual property

FROHSINN International AGretains all copyrights and other rights tothe website and the content, information, images, videos and databases published viathe website ("protected property"). Any modification, reproduction, publication, disclosure to third parties and/or other use of the Protected Property without the prior written consent of FROHSINN International AGis prohibited.

12. prohibition of commercial use

Any commercial use of the products offered, in particular resale to third parties, is prohibited. Any person who engages in such commercial use will be excluded from the sales offered on the website and will be held liable for all damages incurred by FROHSINN International AG.

13. data protection

Detailed information on the type, scope and purpose of the collection, processing and use of the personal data required for the execution of orders by FROHSINN International AG is provided in the Privacy Policy. The Privacy Policy is an integral part of these GTC. By accepting these GTC, the customer also agrees to the data protection declaration.

14 Amendments to the GTC

FROHSINN International AG expressly reserves the right to amend these GTC at any time and to bring them into force without notice. The current provisions can be found on the website.

15. further provisions

Severability clause: Should any provision of these GTC be or become invalid or void, this shall not affect the validity of the remaining provisions. In the event of the invalidity or nullity of a provision of these GTC, it shall be replaced by a valid provision which comes as close as possible to the economic purpose of the invalid provision.

The contractual relationship between the Customer and FROHSINN International AG (including these GTC) shall be governed exclusively by substantive Swiss law, to the exclusion of conflict-of-law rules. The UN Convention on Contracts for the International Sale of Goods (CISG, Vienna Sales Convention) is explicitly excluded.

The ordinary courts of Zurich shall have exclusive jurisdiction for all disputes arising from or in connection with these GTC and the legal relationships covered by them, including the validity, breach or termination of the contractual relationship between the customer and FROHSINN International AG, unless the law provides for mandatory places of jurisdiction. However, FROHSINN International AG is also authorized to assert its rights before any other competent authority.

16. contact

If you have any questions about these GTC, please contact: happy@frohsinn.ch

Version from 25.09.2023